Protection of Personal and Personal Health Information
The protection of our customers’ private information is important to us.
Baylaan collects and uses personal information of its customers for the express purpose of serving our customers and/or meeting our obligations under the law. It is our policy to collect, use and disclose personal information in a responsible and compliant manner. This document explains our privacy policies.
Personal information (PI) is specific, identifiable information about an identifiable person. Personal information includes information that relates to personal characteristics (gender, age, home address, telephone number, family status, health history, health conditions, health services received). Personal information is distinct from business-related information which may include an individual’s business address, telephone number or email, which is not protected by privacy legislation; or aggregated information that cannot be associated with a specific individual.
Personal Health Information (PHI) is any oral or written personal information about a person’s physical or mental health; identifying the provision of health care services; the payment thereof; the identity of the health care provider; the health card number or the substitute decision-maker.
Collection and Use of Personal Information and Personal Health Information
Use of our Website
Besides, if you choose to access one of our resource(s) or service, we may require that you provide us with some Personal Information and business-related information that would allow us to understand, process your request and contact you.
Protecting Personal Information
Baylaan takes all reasonable precautions to protect your Personal Information, whether the information is stored electronically, printed or otherwise. We follow the framework and ten principles set out by PIPEDA.
Baylaan is responsible for Personal Information under its control, including information that has been referred to a third party, and shall designate one or more persons who are accountable for Baylaan’s compliance.
Where information is transferred to a third party, Baylaan shall use appropriate means to provide a comparable level of protection. Baylaan’s contractual practices require the inclusion of appropriate privacy provisions into customers and third-party provider agreements when Personal Information is either collected, used and/or disclosed;
Baylaan Technologies Inc.
3-66 Bullock Drive
Identifying purposes for collection of personal information
Baylaan shall identify the purposes for which Personal Information is collected at or before the time the information is collected. Baylaan collects Personal Information for the following purposes:
- For the provision of products and services to its customers
- operations, including personnel and employment matters
- To meet legal and regulatory requirements.
Baylaan will use reasonable efforts to ensure that a customer is advised of the purpose(s) for which Personal Information will be used or disclosed, and in a manner that can be reasonably understood by the customer.
Unless required by law, Baylaan shall not use or disclose, for any new purpose, Personal Information that has been collected without first identifying and documenting the new purpose and obtaining the consent from the customer for such purpose.
Employees who are collecting Personal Information from customers or individuals should ensure that such customers or individuals are advised of the purposes for which Personal Information will be used or disclosed.
Obtaining consent for collection, use or disclosure of personal information
Baylaan acknowledges that knowledge and consent of the individual are required for the collection, use or disclosure of Personal Information. When an employee collects Personal Information the employee must ensure that proper consent has been obtained before the collection, use and/or disclosure, and for the identified purposes at the same time, he/she collects the Personal information.
Baylaan shall require all customers to consent to the collection, use or disclosure of Personal Information as a condition of the supply of a product or service only if such collection, use or disclosure is required to fulfill the identified purposes.
A customer may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
Limiting the collection of personal information
Baylaan shall limit the collection of Personal Information to that which is necessary to fulfill the purpose(s) identified at the time of collection.
Baylaan may collect Personal Information from a customer (who in some cases are a company or organization), who represents to Baylaan that It has obtained appropriate consent from any such individual(s) to disclose the Personal Information to Baylaan and third-party provider(s), if any.
Limiting use, disclosure and retention of personal information
Baylaan shall not use or disclose Personal Information for the purpose other than that for which it was collected, except with the consent of the customer, or as required by law.
Baylaan may only disclose a customer’s Personal Information as permitted under to the terms and conditions of the contractual agreement with the customer or as required by law.
Baylaan shall keep Personal Information only as long as it remains necessary or relevant for the identified purposes or as required by law, and shall provide access to employee or third-party contractors on a need to know basis.
Accuracy of personal information
Baylaan will use reasonable efforts to ensure that Personal Information collected and used by Baylaan is sufficiently accurate, complete and up-to-date. Baylaan acknowledges that Personal Information is often provided by the customer (Company) and not directly by the identifiable individual. In such a case, Baylaan relies on the accuracy of the information supplied by the customer to ensure that such information is accurate, complete and up-to-date.
Baylaan will update Personal Information about customers upon notification by the customer, within a reasonable time.
Baylaan shall protect Personal Information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction, using reasonable security safeguards and measures appropriate to the sensitivity of the information.
Baylaan shall protect Personal Information disclosed to third parties via contractual agreements stipulating the confidentiality of the information and the purposes for which it is to be used, inter alia.
All employees of Baylaan with access to Personal Information are required, as a condition of employment, to keep confidentiality, all Personal Information in their possession.
Baylaan shall make information about its privacy policies accessible and easy to understand. Upon request, Baylaan shall provide the title and address of the person or persons accountable for Baylaan’s compliance with this policy and to whom inquiries or complaints can be forwarded.
Baylaan may assist a customer to understand his/her privacy choices, if any, regarding the use of his/her Personal Information as it relates to the Baylaan and its services.
Access to personal information
Upon written request, Baylaan shall inform a customer of the existence, use and disclosure of his or her Personal Information and shall provide a reasonable opportunity for the customer to review the relevant Personal Information. Personal Information shall be provided within a reasonable time and at minimal to the individual.
In certain situations, Baylaan may not be able to provide access to the Personal Information that they hold about a customer, i.e. that information interferes with the privacy of another person or reveals confidential commercial information. If access to Personal Information cannot be provided, Baylaan shall provide the reasons for denying access to such a request.
Baylaan shall correct or complete any Personal Information found to be inaccurate or incomplete, noting any discrepancy in the individual’s file. Where appropriate, Baylaan shall inform any third parties having access to the Personal Information, in question, of any changes or any unresolved differences. The customer shall have the right to challenge the accuracy and completeness of the information and have it amended, if appropriate.
Baylaan shall maintain procedures for responding to inquiries or complaints from our customers about Baylaan’s handling of Personal Information.
Baylaan shall investigate all complaints concerning compliance with this policy. If a complaint is found to be justified, Baylaan shall take appropriate measures to resolve the complaint including, if necessary, amending its policies and procedures. A customer shall be informed of the outcome of the investigation arising from his/her complaint.
Employees should provide, upon request by a customer, the contact information of Baylaan Head of Privacy to address any questions or complaints of customers concerning their Personal Information within Baylaan’s custody or control.
If a customer has any questions or concerns about our privacy policies, please do not hesitate to contact our Privacy Officer, Varman Cholan.
Should you wish to make a complaint about our privacy practices, please write to our Privacy Officer. We will acknowledge receipt of your complaint; ensure that it is investigated promptly and provide you with a written response.
January 2, 2020